Terms & Conditions
General Terms and Conditions
These general terms and conditions apply to all purchases made via the website of Lily & Co., contactable via info@lilycosingapore.com.
1. Applicability
By placing an order, you agree to these terms and conditions.
2. Product Information
We make every effort to describe products correctly and provide up-to-date information. However, typographical errors or inaccuracies may occur.
3. Ordering and Payment
Orders are processed after receipt of full payment. Available payment methods may vary by country. Customers are responsible for checking which payment methods are available for their location.
4. Processing and Delivery
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Processing time: 1-3 business days.
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Shipping time: 3-7 business days (depending on location).
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Origin: Shipping takes place directly from our international warehouse.
5. Returns and Cancellations
Please refer to our separate Return Policy for all conditions regarding returns and cancellations.
All sale items are final sale and cannot be returned or exchanged due to change of mind, personal preference, styling preference, colour preference, fit, or sizing issues. Customers are responsible for selecting the correct size based on the measurements provided in our size guide. Returns will only be considered where an item has a manufacturing defect, arrives damaged, or materially differs from the stated product specifications provided on the product page.
6. Liability
We are not responsible for loss or damage during shipping if the tracking information indicates that the package has been delivered. Always check the provided address carefully.
7. Intellectual Property
All content on the website (texts, photos, logos) is the property of Lily & Co. and may not be used without permission.
8. Complaints Procedure
Complaints can be submitted in writing via info@lilycosingapore.com. We aim to respond within 5 business days.
9. Applicable Law
These terms and conditions are governed by Dutch law.